Managing Stress and Conflict in Libraries

By Sheila Pantry

Pages: 160 Published Jun 2007 Price: £ 34.95

Tackling conflict and stress effectively is a legal responsibility for management, and can result

in significant benefits for the organization in terms of recruitment and retention, employee

commitment, performance and productivity, customer satisfaction, organizational image and

reputation, and potential litigation.

This book defines clearly what should and should not be tolerated in a healthy and safe working

environment, and introduces the reporting procedures leading to conflict resolution, enabling both

the employee and the manager to decide whether or not there is a case for making a risk assessment

that may lead to formal mediation. The chapters cover:

current health and safety concerns

risk assessment procedure

the business case

taking action to solve interpersonal conflict

communication skills and training

support to be expected from the organization.

Also included are case studies, a glossary of health and safety terms, and sources of further

information, including relevant legislation.

This book is essential reading for employees at all levels, and also for managers, team leaders,

supervisors, personnel and human resources staff, complaints officers, union officers and anyone

else in the information organization who may be called upon to deal with people.

Please Send Your Order To: R Krishnan

Manager (Information Products)

Allied Publishers Pvt Ltd,

751 Anna Salai, Chennai 600 002