Success at the Enquiry Desk 5/e
Tim Buckley Owen,
April 2006 160pp
1-85604-600-1
Price £24.95
This essential desk-book
helps the information professional become self-sufficient in
answering
enquiries. Step by step, it guides the reader through all the stages of
research, from finding out what the enquirer really wants, to providing a
polished,
value-added answer. Designed as a ‘one-stop’ manual of techniques,
which will be
equally effective in large or small libraries and information
units, the emphasis is
on how to make the best use of limited resources. It
includes the author’s list of 25
multi-purpose reference
sources one can’t afford to ignore, and the crucial Success
at the enquiry
desk enquiry form, which is especially designed to match the book’s
step-by-step approach to enquiry answering.
This fifth edition of the
best selling practical guide is fully revised throughout with new
examples and techniques.
It illustrates when and when not to use the web, and assesses
new
developments including blogs, wikis and RSS feeds. It also includes a brand new
chapter on acquiring the
right tools for the job.
The book is divided into the following areas of help and
advice:
making sure you really understand the question
providing just the right amount of information
imagining what the final answer will look like
choosing the best sources and delivery media
devising efficient search strategies
meeting deadlines every time
deciding what to do if you can't find the answer
presenting your answer well
using completed enquiries to develop your service
creating a brand new information service
Please Send Your Order
To: R
Krishnan
Manager
(Information Products)
Allied
Publishers Pvt Ltd
751
Anna Salai, Chennai 600 002
